About us

Successful entrepreneur, prominent industry speaker, Charlotte has 20 years’ experience in the property industry. Her career has seen her hold senior marketing and board positions within highly regarded real estate businesses.

Her enterprising, energetic and empathetic nature led her to set up Conductor in 2014. She has a knack for connecting, collaborating and creating cohesion between multiple stakeholders on complex projects.

Charlotte is determined to disrupt traditional thinking by focusing clients on participants as the starting point for space and place development, to create both economic and social returns.

Superpower: Positively Charged

In over 11 years of working across the housing and construction sector, Rianne has developed a thorough understanding of what ‘excellence’ looks like when it comes to customer service.

For Rianne, it starts with being passionate about people. Over the years she’s rolled up her sleeves and talked to thousands of residents, landlords, contractors and clients about their needs.

In former roles her solutions-based approach has seen her heading up Customer Care functions for Berkeley Group and Ardmore. If a resident has asked it – anywhere, even once – she has answered it.

Superpower: Radiantly Resolute

Dominique is our very own multilingual marketing professional with over 12 years of experience in the property industry, most recently with Hammerson and Unibail-Rodamco-Westfield.

Her speciality lies in mixed-use developments, with a strong track record of creating innovative and data-driven marketing strategies to generate revenue and drive engagement across projects in the UK, the Netherlands, France and Spain.

She has a passion for data and insights and is currently studying Data Science. She links our data and strategic marketing teams, ensuring insights are relevant and implementable.

Superpower: Tactfully Tenacious

Over the past seven years Lauren has worked with some of the UK’s biggest and best housing and construction companies, including two 5* housebuilders. She’s helped oversee some of London’s most notable and headline-grabbing development projects, including One Blackfriars, Chelsea Creek and London Dock.

Experienced with projects at scale, Lauren is still a champion of the human touch. She has spent countless hours meeting face-to-face with stakeholders, and resident satisfaction is always the bottom line for Lauren. Her experience in delivering it is invaluable for Conductor’s clients.

Superpower: Personably Positive

Over the past five years, Fieroza has worked for two of the UK's leading property Developers. Most recently under the Berkeley Group at high-end developments such as Vista and West End Gate.

She has extensive experience in delivering a seamless customer experience from start to finish. With her illuminating personality and smile, Customers always feel comfortable and assured that their needs will be met.

Fieroza strives for continuous progress and always aims to set herself up for success.

Superpower: Illuminatingly Professional 

Tara has worked in both the Health & Wellness and the Residential Property sectors for a period of 10 years and during this time, she has developed a thorough understanding of what world class customer experience looks like. Having set up her own company with the focus on delivering the highest quality of service in Nutrition Consultations and Massage Therapies to her clients, Tara went on to head up the Customer Service team at British Homesellers.

Tara’s focus is on delivering excellence and enabling people to thrive. Regardless of the industry, the driving force in her work lies within the feeling of truly making a difference for the people she works with and the customers she delivers a service to. With her uber attention to detail, Tara has joined the business as Operations Manager within our Customer Experience business.

Superpower: Mercifully Meticulous  

Having just graduated from studying Journalism and Communications, Sahina has previously freelanced as a Marketing Coordinator, Podcast Producer and Blog Writer. With a lifelong interest in art and storytelling, she values creative communication and new ways to visualise and present information. 

Born and raised in Hong Kong as a “third-culture kid”, she adapts quickly and feels at home in new situations. As Conductor’s Digital Marketing Executive, she connects customers to spaces and places in authentic and innovative ways, pushing boundaries in traditional property marketing.  

Superpower: Creatively Progressive

Gyan has worked in both the Real Estate and I.T. sectors for a period of over 18 years. During this time, he has worked with one of the largest developers in the Gulf region, Emaar.

Gyan has built up a comprehensive understanding of the customer journey, assisting the customer from point of exchange, through to the end of the defect liability period. He is dedicated to providing an exceptional customer experience and it is his mission to constantly look for ways to improve processes, ensuring the delivery of a seamless service to all.

Superpower: Kaizen & Kindness

Lauren has been working in Customer Experience roles within the residential property industry for 5 years, having worked on some of London’s largest luxury developments, such as Battersea Power Station and 1 Mayfair. During this time, Lauren has developed a keen eye for detail, both in apartment quality and quality of service, and has gained extensive knowledge of the systems and processes that are required to deliver exceptional Customer Experience.

With listening as one of Lauren’s greatest attributes, her role in understanding individual customer needs and providing a tailored service to all comes effortlessly. Lauren is driven by resident satisfaction and problem solving, and takes a proactive, hands-on approach to deliver a best-in-class service to all.

Superpower - Intently Intuitive

Wendy has been in Customer service for over 25 years, with 10 years of expertise in the new build industry. Throughout her career, Wendy has gained an invaluable understanding of not only the UK purchaser but also the overseas investor to enable her to provide a premium service. She is dedicated to providing customers with an exceptional experience, making their new home journey seamless. 

Having worked previously with luxury developer Berkeley Homes, and as a consultant to assist with mapping the customer journey for an overseas developer, Wendy understands the importance of providing a quality service from start to finish.

Superpower: Overflowing Optimism

Jameelah has over seven years of experience working with various housebuilders across London and the surrounding counties; Jameelah has honed her skills on large-scale developments, such as Sovereign Court, Filmworks, and Lampton Parkside. No two days are ever the same working in this industry and Jameelah thrives on bringing solutions to the table when challenges arise.

A true people person, Jameelah prides herself on building strong relationships and creating positive interactions. Jameelah is thrilled to join the team at Conductor where she looks forward to bringing her positivity and adaptability to contribute to the team’s success.

Superpower: Terrifically Tenacious

Tatiana has worked across a portfolio of up to 20 high-end developments in Central London including Grosvenor Square, 5 Belvedere Road, 1 Stratton Street, Southbank Place, The Bryanston, Centre Point Residences working with Almacantar, Canary Wharf Group, Lodha, and other developers. 

Her Resident Management experience demonstrates a methodical approach to work, including planning and organising oneself and others. She pays great attention to detail and remains calm and structured in her approach to delivering a high standard of work.

She is passionate about working with people and enjoys the peace of mind she can share will all her clients. Continuously seeking areas for improvement, being open-minded and adaptable to change driven by both internal and external factors. She takes great pride in her approach to customers where respect, integrity and teamwork allow her to work cooperatively with others and help to achieve the business goals. 

Superpower: Customer Quality

Ian brings a wealth of experience in the exciting world of newly built properties. His impressive track record includes maintaining the highest standards of luxury accommodations for renowned names such as CapCo (Lillie Square), Riverstone (Fulham), and Vita Student. Ian is truly dedicated to keeping the customer's experience at the forefront of everything he does, whether it's through meticulous front-end quality reviews or ensuring formal compliance.

In his work on large-scale developments, Ian understands that the customer’s journey is paramount. He consistently goes above and beyond to ensure that every detail is just right, making each experience feel ‘just so.’ With his friendly demeanour and unwavering commitment, Ian is here to make the world of new properties welcoming and enjoyable for everyone!

Superpower: Driven to Deliver 

With over 15 years of experience across customer-focused roles, I have built a career centred on delivering exceptional service and quality, particularly in the new build development and home improvement industries. Prior to working in this sector, I honed my expertise in kitchen design and sales, where I developed a deep understanding of how crucial a positive customer experience is when creating bespoke, high-quality solutions for clients.

I leverage my passion for service by working closely with developers and clients to streamline processes, resolve challenges and ensure that every project meets the highest standards of quality and satisfaction. My journey from designing kitchens to managing large-scale customer experiences has equipped me with a unique perspective, blending creativity with an unwavering passion for client success.

Superpower: Passionate problem solving